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5 Tips for Responding Positively to Negative Online Comments | OPEN Forum

sourced from: https://www.americanexpress.com
In business, you can’t get ahead by ignoring what’s being said about you online. Use these 5 tips to successfully navigate the treacherous path of social media commentary.
SEPTEMBER 11, 2014

The Internet is a free-for-all of consumer commentary and reviews—and some of these comments, inevitably, can be negative. As a business owner, however, it’s sometimes difficult to know how to respond to these comments, and when to just let them go.

If you’re at a loss for how to go about jumping into the fray of social media commenting, here are five tips to help you respond in a way that reflects  on you and your business:

1. Respond Appropriately

Reading a negative comment about your business, your employees, or your products or services can make you want to justify yourself and claim that the commenter is just plain wrong, misinformed or simply off-the-mark. While these are natural reactions, they won’t help your brand or your social media presence.

Whatever you do, don’t say that the problem is a result of something the commenter has done, even if you think that’s true. Also don’t blame the commenter for a false or misleading comment. Never take a comment personally and write something emotional or accusatory in return. Instead, pay attention to what’s been said, then respond in a balanced, appropriate and professional way.

2. Be Brief

You don’t want to reveal too much in your response to a negative comment. Social media is a public space, and airing dirty laundry isn’t going to help your business or your customers. Try a simple “We’re sorry you’ve had this experience. Please call our customer service line if you’d like to talk about the specifics of your situation.” In some cases, revealing too much can have serious consequences, particularly with personal or medical information. Keeping it brief will help avoid problems down the line, and it will also encourage the customer to contact you directly to resolve the problem.

3. Consider Comments as Free Research

The comments you receive on social media are a kind of consumer research, and it can help both you and your business to look at them this way. Keep a record of comments as you respond to them, and make a note of any suggestions, tips, questions or problems people mention. After all, your customers might be giving you some valuable information that you’d normally have to dig to receive.

Yes, it’s hard to look at negative comments in this light when you’re in the midst of trying to think up judicious responses to them, but this perspective will help you to see the value in what can otherwise be a maddening part of maintaining a social media presence.

4. Remember That Everyone’s Reading Your Responses

Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them. Although many people won’t comment themselves, they’ll read the comments of others, and they’ll pay close attention to how your business responds.

Responding to negative comments is a chance for you to demonstrate how caring, thoughtful and engaged your business is, and how it solves potential problems. If you show that your business listens to and responds to feedback in an appropriate manner, you’re creating a sense of trust that will go far beyond the particular commenter you’re dealing with at any given moment.

5. Hire Someone to Do Your Responding

To really get the most out of social media, you might consider hiring a social media manager to stay on top of interacting with the public. If you do go this route, make sure to set a clear, consistent policy about commenting and responding to comments, so your social media person is on the same page as you.

Having someone to manage your social media presence is perhaps one of the best ways to keep negative comments from ruining your day. Just make sure to check in now and then to see what comments are being made and what helpful information they’re revealing.

If you’re not chiming in, when relevant, to customer feedback online, you could be hurting your business’s image. It’s time to get involved and speak up.

Love Thy Old Neighbour… He needs you

Poorest Seniors at Risk for Repeat Hospital Stays.

MONDAY, Dec. 1, 2014 (HealthDay News) — Seniors from the poorest U.S. neighborhoods are at increased risk for repeat trips to the hospital for heart disease or pneumonia, a new study finds.

The research, published in the Dec. 2 issue of the Annals of Internal Medicine, looked at records from nearly 256,000 Medicare patients who were discharged from a hospital after being treated for heart complications or pneumonia.

The investigators found that people were more likely to return to the hospital within a month if they lived in neighborhoods marked by poverty, low education levels and poor living conditions.

Across the “most disadvantaged” 15 percent of neighborhoods, the rate of readmission ranged from 22 percent to 27 percent. That compared with a rate of 21 percent for the remaining neighborhoods.

“We can’t know from these data exactly what is going on,” said lead researcher Dr. Amy Kind, of the University of Wisconsin School of Medicine and Public Health, in Madison.

All of the patients were covered by Medicare, the government health insurance program for Americans aged 65 and older. But, Kind said, people in the most disadvantaged neighborhoods may still face obstacles in getting the care they need.

These seniors may have difficulty getting prescriptions filled or eating healthy meals, for example, Kind explained. “We know that elderly adults often rely on their support networks for those things,” she noted. “And that need only increases after they’re discharged from the hospital.”

For seniors in the poorest neighborhoods, family and friends may be unable to offer all the help that’s required, according to Kind.

Her team was able to account for some other explanations, such as patients’ overall health, whether they lived in a rural area and the type of hospital that treated them (private or non-profit, large or small). But neighborhood disadvantage was still linked to a small increase in the risk of being re-hospitalized.

There are no surprises in the findings, said Dr. Peter Muennig, an associate professor of health policy and management at Columbia University in New York City.

Muennig, who was not involved in the study, noted that for any one patient, many factors — not just ZIP code — would affect the risk of being readmitted to the hospital. The issue is whether high-risk patients can be connected with the kinds of “transitional care” they need when they’re ready to leave the hospital, he said.

“And that depends on where you live,” Muennig said. Larger urban hospitals can typically offer more — like staff social workers who can help patients connect with social services, he explained.

“But in many communities, that’s lacking,” he added. “It’s a pretty bad situation.”

According to Kind, transitional care can include home visits from a nurse, for patients who have a more complex recovery plan. In other cases, a nurse can help monitor the patient’s recovery through regular phone calls. Community programs — like Meals on Wheels — can also be helpful, she said.

“But first,” Kind added, “we have to recognize which patients are in need.”

According to Kind, doctors and nurses can be reluctant to ask patients about personal circumstances. But she said they can readily find out if a patient is living in a disadvantaged neighborhood, just by using their ZIP code and publicly available information.

“That can be a way to start a conversation,” Kind said. “We can ask, ‘Who do you live with? Are you able to get your medication? Do you have healthy food at home?’ They may have a wonderful support system at home. But we need to have a conversation to find out. I’d like to see this be more at the forefront of doctors’ minds.”

According to the Medicare program, each year about 2.6 million beneficiaries are readmitted to the hospital within a month — at a cost of over $26 billion. In 2011, the Affordable Care Act created the Community-based Care Transitions Program, which is testing different ways to prevent those readmissions.

That help is sorely needed, according to Muennig. “In this country, oftentimes hospital patients are simply discharged,” he said. “Or they end up sitting in the hospital for an extended time. Neither is good.”

 

Spondyloarthritis

I chose to immediately write on this topic. An old patient of mine walks in and complains of a back pain. he suffers from IBD (inflammatory bowel disease).

First IBD. in this condition, Diarrhea is a common presentation . Prolonged diarrhea without bleeding but with other features suggestive of inflammatory bowel disease (IBD). Two major forms of this disease are ulcerative colitis (UC) and Crohn disease (CD). Ulcerative colitis is a chronic inflammatory condition characterized by relapsing and remitting episodes of inflammation limited to the mucosal layer of the colon while Crohn disease is characterized by transmural inflammation and by skip lesions.

Some risk factors could be:

  • Age and gender
  • Racial and ethnicity
  • Genetic susceptibility
  • Smoking
  • Diet
  • Physical activity
  • Obesity
  • Infections

spondyloarthritis (SpA, formerly spondyloarthropathy) is often referred to a group of disorders that includes ankylosing ( Causing immobility to the joins) spondylitis  or called as (AS). The main forms could be undifferentiated spondyloarthritis (USpA), reactive arthritis (ReA), and the arthritis and spondylitis that may accompany psoriasis and inflammatory bowel diseases (IBD).

How is IBD linked to AS.  Gastrointestinal (GI) tract, is There is a strong and well-established association of human leukocyte antigen (HLA)-B27 with ankylosing spondylitis (AS).

I can see of the Labstestsonline that, “With new genetic testing methods, it is now possible to separate HLA-B27 into subtypes. So far, more than 70 different subtypes have been identified, such as HLA B27*05 and HLA B27*02. How the presence of these specific subtypes affects the likelihood of developing an autoimmune disease is not yet known.”

Approximately 90 percent of the risk of developing AS is heritable. At least 30 gene loci have been discovered. The largest contribution is the human leukocyte antigen (HLA)-B27 molecule.

COPD- Chronic obstructive pulmonary disease

copd

COPD is a common respiratory condition involving the airways and characterized by airflow limitation. Several features of COPD patients identify individuals with different prognoses and/or responses to treatment. Whether these features identify separate “phenotypes” of COPD or reflect disease severity remains unclear. However, evaluation of these features can help guide clinical management, and their use in classification of patients is now recommended

Cancer Genomics

Genetics, and genomics, molecular genetic profiling may soon become an integral tool for clinicians to guide individualized management of many medical conditions. Personalized medicine , incorporating genetic and genomic data as well as clinical and environmental factors, to assess individual risks and tailor prevention and disease management strategies.

Advocates for personalized medicine cite its potential to yield significant health and economic benefits:

Improved medical decision making

Delivery of appropriate therapies

Optimized disease prevention strategies

Reduced incidence of treatment-related complications

Reduced healthcare costs

Broadly three types of genetic variation: (i) relatively rare, disease-causing mutations that are associated with Mendelian diseases; (ii) more common variants that are associated with an increased risk of complex diseases; (iii) and sequence variants that modulate drug response (pharmacogenetic variants).

Specific single gene tests — Most gene-specific tests are performed as part of a focused risk evaluation for heritable disease or for diagnostic considerations. Examples include BRCA1 and BRCA2 gene sequencing for carrier identification in at risk individuals with a strong family history of breast cancer and VKORC1 genotyping for warfarin.

Genotyping panels of selected susceptibility variants — These panels are usually bundled as direct-to-consumer (DTC) genetic tests and include single nucleotide polymorphisms (SNPs) that have been associated with common, non-Mendelian or complex traits such as type 2 diabetes, autoimmune disease, and metabolic traits.

Study finds marked benefits for cancer prevention with a higher intake of fatty fish – Medical News Today

Study finds marked benefits for cancer prevention with a higher intake of fatty fish – Medical News Today.

While several other studies have recently challenged the long-held belief of the benefits of a diet high in omega-3fatty acids, this new study led by Saint Luke’s Mid America Heart Institute Cardiovascular Research Scientist James J. DiNicolantonio, PharmD, cites compelling evidence that eating the right kinds of fatty fish, in the right quantity, and prepared the right way, can in fact help prevent the body’s development of adenocarcinomas, a common type of cancerous tumor. A high proportion of the cancers arising in the breast, prostate, pancreas, colon, and the rest of the gastrointestinal tracts are adenocarcinomas.

10 most popular things things that can prevent cancer

Source : American Institute of Cancer Research

Link: http://www.aicr.org/research/research_science_expert_report.html

These ten recommendations for cancer prevention are drawn from the WCRF/AICR Second Expert Report. Each recommendation below links more details.

You can use these links to skip to individual recommendation pages, or you can start with the first and follow links from page to page through the entire list.

  1. Be as lean as possible without becoming underweight.
  2. Be physically active for at least 30 minutes every day.
  3. Avoid sugary drinks. Limit consumption of energy-dense foods.
  4. Eat more of a variety of vegetables, fruits, whole grains and legumes such as beans.
  5. Limit consumption of red meats (such as beef, pork and lamb) and avoid processed meats.
  6. If consumed at all, limit alcoholic drinks to 2 for men and 1 for women a day.
  7. Limit consumption of salty foods and foods processed with salt (sodium).
  8. Don’t use supplements to protect against cancer.
  9. * It is best for mothers to breastfeed exclusively for up to 6 months and then add other liquids and foods.
  10. * After treatment, cancer survivors should follow the recommendations for cancer prevention.

TRUTHS ABOUT SOME COMMON CANCER NUTRITION MYTHS

By Tammy Fansabedian, Registered Dietitian

“Don’t eat sugar, it will make your cancer grow.”
“You have to eat organic.”
“No poultry when you have cancer.”
“Alkaline foods only.”

Do any of these sound familiar? Making sense of all the information on nutrition and cancer that comes our way is difficult. We all have well-meaning friends and family who want to tell us about what their friend’s coworker did to cure “this”, and we are bombarded by the media about products that will cure “that”. These messages are often conflicting, confusing and, unfortunately, incorrect. This misinformation can lead patients and family members to make unnecessary and sometimes harmful decisions about their nutrition and health.

Your healthcare team provides you with only information that has been researched and proven. This is often called “evidence-based”. Here are some common nutrition myths and the facts behind them.

Sugar and Cancer Growth

Lately, one of the most frequent questions I get asked by patients is about sugar and cancer “growth”. The myth is that sugar, a carbohydrate, will make the cancer grow faster than any other nutrient. The truth is that yes, cancer cells do use sugar for energy, but so do all of our healthy cells. Sugar doesn’t make cancer grow faster and depriving it of sugar doesn’t slow the growth.

Eating a lot of refined sugar is not good for our health in part because these foods may cause weight gain. But it’s also important to think about your health status. If you are in treatment and having trouble eating and maintaining your weight, you may not want to restrict your diet even more. It is OK to rely on oatmeal with brown sugar or liquid supplements (like Ensure®) if that’s all you can keep down. These foods are providing you with so many other nutrients like protein, fats, vitamins, and minerals that you need.

Are Organic Foods Better For You?

Organic foods are grown without synthetic fertilizers and pesticides, and are often more expensive than conventionally-grown fruits and vegetables. The cost of organic produce may cause us to buy, and therefore eat, less fruits and vegetables.

There is no research that shows that eating organic foods reduces the risk of cancer. Studies also show that there is no significant difference in the nutritional quality between conventionally grown and organic products. There are so many health and cancer-protecting benefits from the vitamins, minerals and fibre in any form of fruit and vegetable that it would be a shame to restrict intake for the sake of only being able to buy a small amount or selection of the organics. 
Ultimately, deciding to buy organic food is a choice. It may be based on personal beliefs including farming sustainability, but it shouldn’t be based on the basis of gaining more nutrients or reducing cancer risk. Whatever you choose, be sure to wash your fresh produce well!

Alkaline versus Acidic Foods

Some people believe that cancer cells cannot survive in an alkaline environment (the opposite of acidic), and therefore we should eat foods that are more alkaline and not acidic. Unfortunately, most of the “acidic” foods that would be cut out are foods that provide many of us with much-needed protein, like meats and dairy.

More importantly, there are a few key facts that are being overlooked by removing or reducing acidic foods from your diet. There is no evidence to support the fact that eating only alkaline foods will prevent cancer or any other diseases. Our bodies tightly regulate our levels of acidity and we are simply not able to change it by the foods that we eat – and that’s probably a good thing! Cancer cells may not be able to survive in an alkaline environment but neither can our healthy cells.

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